Tidy Pal Home Page Buy Tidy Pal Tidy Pal Privacy Policy

Tidy Pal Limited ( 12/12/2011

These terms and conditions apply to the use of our website and by using, accessing, browsing, registering or placing an order you agree to be bound by the terms and conditions set out below.

We recommend that you print a copy of them for your future reference. If you do not agree to be bound by the terms set out below then you may not use this website.

We reserve the right to:

a)  Modify or withdraw (either temporarily or permanently) the website with or without providing prior notice to you and we shall not be liable to you or any third party for

     any modification or withdrawal of the website
b)  Change these Terms and Conditions at any time. Any changes that are made will take effect from the date that is indicated at the top of this page and it is your

      responsibility to ensure that you have read the most up to date version each and every time you use the website.

Your continued use of this website shall signify your acceptance to be bound by these Terms and Conditions.

Use of this Website

You must only use this website for lawful purposes. If you are purchasing on behalf of a business then you must have the required authority to do so.
Tidy Pal Limited shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials used in this website. All rights, including copyright, in this website are owned or licensed to Tidy Pal Limited.

You may use, download and print content on the website solely for your own personal use or internal business purposes. If you would like to link to us or ask us to link to you please e-mail Webmaster

Other than for your own personal use or internal business purposes, you may not without our prior written consent: copy, distribute, reproduce, use or otherwise deal with any content on the website; reproduce, crawl, frame, link to or deep-link into this website on or from any other website;

If you are a corporate customer and would like to request permission to use photography or other content from our website for corporate use, please e-mail Webmaster

You warrant that any personal or business information you provide to us during the registration process is current, true and accurate in all aspects and that you will notify us of any changes to your personal information by calling us on +44 (0) 795 431 8944 or by E-Mail

Description of Products

We take all reasonable efforts to ensure that the product information as detailed on the website is accurate, fair and current. This includes Specific Conditions relating to the product including but not limited to: related Terms and Conditions, estimated delivery dates and times, warranties and guarantees.
However, although we aim to keep the product information as up to date as possible, it may be the case that at the point that the order is placed, some element of the product information may not exactly reflect the details of the actual product:

•  The actual price of the product can only be confirmed once the order has been accepted, according to our order acceptance policy
•  The product packaging may vary from the product images on the website
•  The weights and product dimensions given are approximate only
•  The stock position of the product as shown on the website is a guide only and the available stock position will only be confirmed at the point that the order is

In any circumstance where the actual product information varies from that displayed on the website, we reserve the right not to accept the order.

Product Pricing

Product Pricing on the website can be displayed including VAT or Excluding VAT. However, the full price of the order will include VAT plus any additional delivery and packaging costs, where applicable and VAT on them.

Purchase of Goods

Placing an order on the Tidy Pal website does not constitute a contract between you and us. The order is only confirmed once we have notified you that the order has been invoiced and despatched.

For the avoidance of doubt, any such contract between you and Tidy Pal, will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Tidy Pal Limited irrevocably agree to submit to the exclusive jurisdiction of the English Courts.

Methods of Payment

Payment can be made using credit/debit cards or Bank transfer
You are able to pay for your goods using most major credit and debit cards. Secure servers offer Tidy Pal customers the highest level of security when entering credit card details over the Internet. All credit/debit card purchases are subject to the normal validation checks and authorisation procedures adopted by the card issuer. Any refusal by the issuer of any payment card to authorise the payment to us, for any reason, will not render Tidy Pal liable for any delay or non-delivery.

The online order process is as follows:
• Clicking on the ‘Make Payment’ button in the payment screen of the checkout process will submit the order for payment
• You may be required to enter some additional payment verification details from your credit card provider before the order is submitted to us
• Once you see the order confirmation page, you will then receive an email acknowledgement confirming the details of
• Once the goods are picked and packed and ready for despatch, we will then process the payment and notify you with an email confirming that the order has
   been processed.
• A contract between you and us is in place at this point. If for any reason, there is a problem in processing the order then we will notify you via email or
   telephone of the circumstances of why it could not be fulfilled. This could be for one of the following reasons:

1. There was an error in how the product was described or priced on the website
2. One of the products in the order is currently out of stock
3. We are unable to take full payment for your order
4. You did not fulfil your obligations as set out under these terms and conditions

Before delivery - change or cancel an order

If you wish to change or cancel an order before it has been shipped, please contact our customer services team on +44 (0) 795 431 8944 or by E-Mail Please have your order number to hand.  If your order has already been shipped, please see our Returns, Refunds and Exchange information below.

Returns and Refunds

Please note that when you agree to these website terms, you shall be deemed to have understood and agreed to our Returns and Refunds policy in its entirety.

Please check your goods when they arrive as any errors or shortages must be advised within 5 days of receipt. If a product is faulty, or you change your mind for any reason, we are happy to offer you a refund, if the goods are returned within 14 days of delivery and in a resalable condition. We reserve the right to refuse a refund on an item that has not been returned in a fully resaleable condition - undamaged and in its original packaging and with the labels and instruction leaflet intact.

Returning goods

Returns can only be made by post. Any return without the post or courier fee being prepaid will not be accepted and you will be fully liable to the carrier for any fee or cost incurred. We recommend that you return the goods by registered post so that you have proof of postage, as we cannot be held responsible for any parcels going missing during the transit.

Please return the goods to the address on our Invoice and include a copy of the invoice:

Privacy Policy

At we recognise how important it is to keep your personal information safe and secure. We have a dedicated Privacy Policy which explains what personal information we collect.

Please note that when you agree to these website terms, you shall be deemed to have understood and agreed to our Privacy  Policy in its entirety. You are responsible for maintaining the confidentiality of your password and account (if any) and any activities that occur under your account.
Tidy Pal shall not be liable for any loss or damage that may arise because of any failure by you to protect your password or account.

Limitation of Liability

To the fullest extent as permitted at law, Tidy Pal Limited is providing this website and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, contents, materials or products included in this website including, but without limitation, warranties of merchantability and fitness for a particular purpose. 

Nothing in these Terms and Conditions affects your statutory rights.

All disclaimers and exclusions included in these terms and conditions shall be governed by and construed in accordance with English Law. Should any provision of these disclaimers and exclusions be deemed to be unlawful, void or for any other reason unenforceable, then that provision will be deemed to be severable and shall not affect the validity and enforceability of the remaining provisions.

If you have any questions, comments or complaints with regards to these Terms and Conditions, please E-Mail